Customer support is terrible and slow

The customer support experience is incredibly frustrating because it takes 5 days to get a response that demonstrates a clear disregard to understand my product + makes no attempts to explain on how I can resolve lemonsqueezy’s concern on rejecting my product.

I’m trying to launch keywordsPal.com, a simple SaaS but I can’t even mention the word “custom” in any of my pages because it’ll be taken the wrong way. Here’s the response:

Hi there, Thank you for providing more context about your business.We appreciate your clarification, but we did notice that your service includes customisable solutions, which are listed as prohibited in our guidelines. Please review what types of products we allow.If you plan to exclude this feature, we would be happy to re-evaluate your application.Please keep us updated, and let us know if you have any further questions.Best wishes, Shweta

5 days only? I think their unresponsiveness just got much worse: I haven’t got a response from their support, it’s been several months now

For me it’s 2 weeks now without any response. I am curious if the support team still exists… Can’t believe how a Payment Provider can be so unreliable…